FAQ’s – FIRSTWAY TECH SOLUTIONS LLC

Location 85 ROSE CT, ALBANY, NY, 12209, USA

FAQ’s

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Question & Answer

Check our FAQs for quick answers to frequently asked questions we receive.

What is a home warranty, and why do I need one?: A home warranty is a service contract that covers the repair or replacement of home systems and appliances that break down due to normal wear and tear. Having a home warranty helps protect you from the high cost of repairs or replacements, giving you peace of mind that unexpected issues are covered.
What plans does FIRSTWAY TECH SOLUTIONS LLC offer?: We offer three home warranty plans to meet your needs: Silver Plan - $99.99 per year, covering basic home systems. Bronze Plan - $199.99 per year, covering essential systems and appliances. Diamond Plan - $249.99 per year, providing comprehensive coverage for both systems and appliances.
What does each home warranty plan cover?: For more details: please explore our Pricing Plans https://firstwaytechsolutions.com/pricing-packages/

How do I file a claim?: To file a claim, simply contact our support team at Email info@firstwaytechsolutions.com, Phone (409) 916-8455 or visit our website to submit a service request. Our customer service team will guide you through the process and connect you with a qualified technician to resolve the issue.
How long does it take to process a claim?: Once we receive your claim, we typically assign a service technician within 24-48 hours. The time for repairs or replacements will depend on the nature of the issue and availability of parts or technicians.
How do I contact customer support?: You can reach our customer support team at info@firstwaytechsolutions.com. For any immediate assistance, feel free to call us (409) 916-8455. We're always ready to assist you with any questions or concerns.